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INQUIRE

Zenheat Tech

Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Data Fiduciary (Controller):

Zenheat Tech G-188, DSIIDC, Sector-3,

Bawana Industrial Area Delhi-110039, India

Email: sales@hotrunner.in

Information We Collect

A. Information You Give Us Directly

When you use our “Inquire Now” buttons, fill out a contact form, we may collect personal information including:

  • Identity Data: Name, Job Title.

  • Contact Data: Email address, Phone number.

  • Business Data: Company name, Industry type, and specific project requirements.

Note: We do not collect or process financial payment information (Credit/Debit cards, Netbanking) directly on this website.

B. Information We Collect Automatically

When you access our website, our servers automatically record information that your browser sends. This includes:

  • Log Data: IP address, browser type, operating system, the referring web page, pages visited, and search terms.

  • Usage Data: Time spent on pages, clicks, and other interaction data.

How We Use Your Data

We use the collected data for specific business purposes:

  1. To Process Inquiries: To respond to your requests for quotes, technical specifications, or product details received via email or our CRM system.

  2. To Improve Our Website: Using analytics to understand which products and pages are most relevant to our users.

  3. Marketing & Retargeting: To show you relevant advertisements on social media platforms based on your interest in our industrial solutions.

Technologies We Use (Cookies & Tracking)

A. Google Analytics 4 (GA4)

We use Google Analytics 4 to understand how visitors interact with our website. GA4 uses cookies to collect anonymous data regarding visitor trends, page views, and demographics. This helps us optimize our product pages and user experience. The data is aggregated and does not personally identify individual visitors to us.

B. Meta Pixel (Facebook & Instagram)

We use the Meta Pixel (formerly Facebook Pixel) to measure the effectiveness of our advertising. This tool allows us to:

  • Understand the actions people take on our website after seeing our ads on Facebook or Instagram.

  • Deliver advertisements to users who have previously visited our website (Retargeting).

  • Data collected remains anonymous to us, but it is stored and processed by Meta, which may connect it to your Facebook account according to their Data Policy.

Data Storage and Security

  • Storage: Data submitted via our forms is securely transmitted to our internal Email and Customer Relationship Management (CRM) systems.

  • Security: We use SSL/TLS encryption (indicated by the “https” in the URL) to protect the transmission of your data. We implement standard industry security measures to prevent unauthorized access to your information.

  • Retention: We retain your inquiry data as long as necessary to fulfill your request or as required by commercial tax laws in India.

Disclosure of Data

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and advertisers.

We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to comply with Indian legal statutes or legal processes served on us.

Your Rights

As a user, you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request that we correct any inaccurate or incomplete data.

  • Withdraw Consent: You may opt out of marketing communications at any time by replying to our emails or contacting us directly.

To exercise these rights, please contact our grievance officer/data representative at sales@hotrunner.in.

External Links

Our website may contain links to external sites (e.g., LinkedIn, YouTube). We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies separately.

Updates to This Policy

Zenheat Tech reserves the right to update this privacy policy at any time. We encourage users to frequently check this page for any changes.

Contact Us If you have any questions about this Privacy Policy, please contact us at: Email: sales@hotrunner.in